Shipping & Returns
Delivery Information
Shipping Policy
Based on your shipping address, we determine the most efficient shipping carrier for your order. Carriers that may be used include FedEx and DHL. Pending credit card approval, in-stock merchandise will arrive in 3-10 business days. In rare occasions, a shipment may experience a delay in delivery and not reach you in the time expected. If your expected delivery date has passed, please check your order status online or email customer service at info@derosacollections.com.
Duties and Taxes
Orders can incur duties and taxes. Duties and taxes are determined by the customs agency within the destination country. Although charges are not always incurred, assessment of duties and taxes will be based on the value of the order and the Tax-free threshold, if it exists, for goods imported into the destination country. Payment of any duties and taxes is the responsibility of the recipient, and these fees are collected at the time of delivery. More information can be obtained by contacting your local customs office.
Return Policy
We apologize but we are unable to process exchanges or returns for orders shipping internationally. If you have received a defective or incorrect item, please contact info@derosacollections.com. De Rosa Collections aims to ensure customer satisfaction, if in any case the product arrives damaged we will refund your money or send you a new one at no charge.
